Monthly Archives: September 2015



There are many attempts that have attempted to reconcile social, ethical aspects and mood humans with the imperative need to produce and grow economically since the origin of economics as a science. We don’t have to forget that one of the most widely accepted definitions on the economy is that it is a science that analyzes human behavior as a relationship between given ends and scarce means which have alternative uses. Why is always positive and healthy analyze and question whether our way of dealing with this difficult task is the more correct. Economic models taxes and developed in every age not have refute or validated by laboratory experiments controlled a priori, but rather its breeding ground has been the society itself, with its productive units as integral elements, and their organizing and investing units such as scientists, which alter, modify or supersede the various economic systems of each historical moment. The problem of all this is that it is always a great majority of humankind who pays errors in the allocation of resources, the Organization of the productive units, and sharing the benefits of production and trade by large investors. There are many social-economicos experiments that have been promoted and tried to establish throughout the 19th and 20th century. Some to improve social and economic conditions of society as a whole, and others to enhance the role of power groups or specific lobbies in the world economy. But there is no doubt that all healthy and responsible society should debate and discuss the economic model most suitable to your expectations and its development model. This unfortunately doesn’t happen, since society is not a consultative body on these issues for national and international governments, nor for large multinationals. They extend their model of liberal globalization where some individuals or international supraentidades advocate the fierce free market, where the formula of both you have both vouchers is asserting against the personal initiative and State or supranational, limitations as necessary for social fields such as education, health or employment.

Corporative Services


The creative company who propitiates a good environment of work more is valued by its employees and customers, therefore, will have more success. It must itself be led in consideration also that nor always the organizacional climate take care of the necessities of the collaborators, therefore is the consequence of the effect of the culture of the company in the organization, that is, of the attributions of the norms, uses and customs inside of the organization. Thus, he asks himself: why in as much organizations the services are given of so deficient form? Why they make it to the people with a so mediocre performance? Why are so frequent the claims of the external customers how much to the quality of the atendimentos? How many customers the companies lose for not being intent its climate? He arrives yourself to think it that the problem is in the lack of training or me the election and conscription of people. However, you are welcome he advances the companies to fire its employees, as if only they were the true culprits for the development of its work. To measure the quality of the services is a challenge, therefore the satisfaction of the customers is determined by many intangible factors.

If the organization of services intends to remain itself in the competitive market, the continuous improvement in productivity and quality must be part of its strategies and the corporative culture. The research of organizacional climate is a tool that can contribute very for this (LIGHT, 2003 p 168). She is necessary that the companies have people working joined to guarantee the satisfaction of the customers, therefore the human character gains prominence and therefore the motivation is an important factor, being that the diagnosis of the organizacional climate to point the imperfections that harm the quality in services. Employee to give a good service to it, she is necessary that it knows, that can and wants to make it.