ESTOS users praise the outstanding product quality Starnberg, in the part of the customer satisfaction measurement August 2009 ESTOS, leading manufacturer of unified communications software, has just participated in the customer satisfaction (CSAT) measurement for Microsoft partners. In particular in the fields of product quality, competition and innovation strength as well as service and support under the microscope were included in the analysis. Very good performances have been certified in each category of its customers the software manufacturer and Microsoft Gold partner. The customer satisfaction survey will take place in the future each year in cooperation with Microsoft. ESTOS for 2009 in the period April to June in the CSAT program participated: taken into account customers from diverse industries, which have the ESTOS-unified communications devices in use to optimize their communication processes. Overall the respondents exhibited very good results the Starnberg company.
So everyone – 100% – with the current lineup so were more than satisfied and more than 90% would recommend the products. The quality of ESTOS software has been detected here, inter alia through the categories of reliability, functionality, installation and user friendliness as well as competitiveness. Also the service and support team of ESTOS could achieve very good results. This concerned in particular to evaluate criteria such as accessibility, technical competence and efficiency. Christoph Losch, Managing Director of ESTOS is pleased about the excellent results of the survey. Like every software manufacturer, we of course also by the high quality of our products are convinced. Nevertheless show the results that our customers with the ESTOS solution modules are completely satisfied. “Even more: unified communications meets the ravages of time, because companies in different sectors and size can realize real competitive advantage this.” Also Wolfgang Brehm, Director partner strategy & programs at Microsoft praises ESTOS: this year, more than one hundred partners on the customer satisfaction measurement have participated, to the duty will in the future for Microsoft Gold partner.
The survey is so important, because long-term commitments can be set up only with satisfied and loyal customers. The result shows that we use unified communications with ESTOS to the topic on the right partner. In this sense congratulations to the whole team!” About ESTOS since 1997, develops and distributes the ESTOS GmbH innovative standard software, and is now a leading provider of unified communications products. The CTI – and SIP-based solutions are used to optimize the workflow in communication-intense areas of business. Numerous strategic technology and sales partners in Europe and has today more than 200,000 customers benefit from the know-how of ESTOS. The independent producer is a Microsoft Gold Certified partner and has its headquarters in Starnberg near Munich. For more information see. Press contact ESTOS GmbH Hille Vogel of Inc. str. 3a 82319 Starnberg Tel.: + 49 8151 368 56 132 email: