Tag Archives: hardware & software

Typical Metrics Sins In IT Service Management

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Exagon consulting: KPIs are not derived from frequently Kerpen from the business requirements, 14.12.2010 – no later than with promoting ITIL key performance indicators systems have received from indentation in IT service management (ITSM) as a tool for power control. Key performance indicators (KPIs) are an integral part of the current version of the rulebook. However they are according to the observations of Exagon consulting often still not consistently and correctly used. Exagon – Managing Director Joachim Fremmer has compiled some of the typical metrics sins in practice: key figures are not derived from the business requirements: the IT processes are in the service of the business requirements. Therefore must refer to it also the indicators, for example, the error rate in customer-oriented business processes and take into account the subjective perceptions of service of business customers elementary. There are rarely such an orientation in the organization. Instead the index concepts often exhibit a self-centered focus and serve the own quality legitimacy. Thus, they remain largely useless as a tool of business-related power control.

Sometimes more is less: the development of indicator systems sometimes gets a great momentum by a desire to more and more figures and a self-obsessed employment thus created. The aspect of usability is more important than the amount of analysable information but: figures must remain operable for the specific use. For this reason you should be limited to rather a limited number of well controllable KPIs instead of losing yourself in an excess analysis to. Performance measurement systems to make not too transparent: be analyzed the performance of the IT processes, thus of course also weaknesses are apparent. While this is one of the goals of KPIs is met in practice not always popular, because unsatisfactory values trigger ground pressures and criticism. Therefore often not so much to love the transparency in practice and made of opportunism A key performance indicators systems, without having to use it but seriously.

Current Storage Concepts And Their Implementation

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New training with fast lane: ‘ NetApp architecture & storage design workshop (NAASD) Hamburg/Berlin, 19 June 2009 fast lane, authorized learning partner for NetApp, takes the five-day course of NetApp architecture & storage design workshop in his program. The training is suitable primarily for SAN designer and managers in the areas of project planning and design of NetApp storage solutions. The participants learn to make an independent assessment of project requirements and to develop an appropriate NetApp storage solution. In addition to current concepts and requirements in the midrange and high-end environment, the five-day workshop provides the integration of a storage solution. John Stankey shares his opinions and ideas on the topic at hand. Focuses on the conception is also sponsored by storage networks, storage systems and backup solutions with regard to their functionality, availability, administration, and security.

Course content in the overview of storage concepts, functionality, performance, edge conditions hardware structures solutions backup & restore storage management Storage virtualization storage security NetApp storage solutions storage solution next dates: Berlin 06.07. July 10, 2009 Munchen/Hallbergmoos 31.08 04.09.2009 price (excl. VAT): 4.500,-EUR more information are available at course/225/available. Perhaps check out Discovery Communications for more information. Fast lane brief portrait: is IT training and consulting in the field of high-end specialist fast lane group with headquarters in Berlin, Cary (NC), San Jose de Costa Rica, Ljubljana, St. Petersburg and Tokyo.

Fast lane is an independent and certified worldwide Cisco Learning solutions partner (CLSP), as well as the only worldwide NetApp learning partner and has the world’s largest training laboratories of the two manufacturers. In addition, fast lane offers the original training from check point, Cisco IronPort, HP, Sun, Symantec, VMware and other manufacturers as well as own IT training, ITIL – and project management seminars. Multi-vendor services ranging from preliminary analyses and evaluations about the development of future-oriented solutions to Project management and implementation in the company. Training-on-the-job and training of competent specialists in the customers core business areas connect the fast lane services training and consulting.

Flexibly Integrated Electronic Signature

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fideAS sign 2.0 also communications signed a new version of their signature solution fideAS sign has applied security GmbH in early June unveiled. With significantly extended functionality, the software now allows the integration of digital signatures in a variety of other applications. In version 2.0, the signature solution in the future has a number of additional features. Thus, it has received not only a different user interface, but also a completely new program design. Future communications and E-Mail attachments can be fitted thus files also according to the SOAP (simple object access protocol) standard with a digital signature.

These improvements a new route concept that underlies fideAS sign 2.0 were possible. To the user defines the respective beginning and endpoints of a processing line. It establishes, where are located the original data and in what form they provided is to be used with electronic signature. With version 2.0, the data must now couldn’t get it out Come and again placed in these directories. Possible signature lines are also emails or SOAP connections into consideration. With this concept, fideAS sign provides a convenient solution for various application scenarios. So you can integrate digital signatures easily in applications central for the business process. Where so far in several stages first files had to be digitally signed and then sent by E-Mail to the intended recipient, fideAS sign done fully automatically via a mail route.

That much easier, for example, the creation and sending of electronic invoices. Thus, the entire work process is significantly more profitable. The comfortable control of the digital workflow is one of the capabilities of the new version of fideAS sign. This processes can now simply be managed on the intranet. The automatic signature of each processing step via a SOAP-route across then ensures the full traceability of every single action. Not only visually is a profit the new user interface. You integrated the entire functional scope of fideAS sign into a Web tool and makes even more pleasant and cleaner to work. Who wants to get a first impression of the enhanced functionality and improved clarity, can download sign in the download section of the apsec website a free demo version of the new fideAS.

SSE AFS Line

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The recently published version of the AFS job brings some new features. The SSE-software business solutions GmbH & co. KG presents the AFS job in 2009 in addition to many other software releases from the AFS line //SSE 2009 V10. This article deals with the new functions of the AFS job 2009 V10. New features of the AFS job 2009 V10 Overview: route planning: now the user finds a route planner in the Adressbearbeitung of him button calculates the route and distance to the customer (Internet connection required). The user can easily calculate the route to the customer, insert intermediate and on request it can also calculated the way back. Even complete tours can be scheduled. This requires the contact management (CRM module).

Choose the tour participants (E.g., address groups (tour 1-x)) about selections, noted the directions order or the desired arrival times in an additional field and appropriately sorted passes this list to the route planner. GEO analysis: with the To get an impression of where the customers are and in which regions you earn the most revenue and still not achieve geo-analysis capabilities. The analysis works in various stages: all over the world, throughout Europe, German-speaking area, Germany and various radius around the headquarters to the local analysis of the city. The spatial analysis provides an automatic clustering. Additional information at Robert Iger supports this article. This means that closely spaced points are automatically compressed and totals shown. Zooms in the map view, the clustered points again be divided into smaller units, so that always the best overview is maintained. Revenue sizes, address and contact numbers are automatically by different icon sizes to view brought: A large turnover is represented by a large icon; a small sales according to with a small icon. The values for the icon sizes are determined automatically from the data provided. For the evaluation are all search and filter functions of address management available- Search filtered by IDs, for example.

IBM Forge Partnership

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Since June 02, 2009 S & D software after measurement GmbH of official IBM is business partner in the area of business rules / business rule management. IBM and S & D to cooperate in the future sale of the business rules management systems IBM WebSphere ILOG BRMS. Together, the two companies introduce solutions based on this software for customers. The partnership recognizes the extensive experience of S & D with rule-based software systems. Time Warner spoke with conviction. S & D uses the BRMS software JRules by ILOG since 2001 in projects and is a partner of ILOG since 2004.

Already in the past, S & D carried out projects jointly with IBM and ILOG. Thorsten Ripper, country Manager for ILOG Germany, is already looking forward to further cooperation: “deep knowledge of business rules, as well as the expertise of S & D for us and our customers bring significant added value. Therefore I am, that we will cooperate with S & D continue.” The recent acquisition of ILOG by IBM was the occasion to discuss closer cooperation between IBM and S & D..

PR Agency New

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Network monitoring easier and faster Nuremberg, February 1, 2011 with the 8.2 update from PRTG network monitor the Paessler AG (www.de.paessler.com) especially the speed of their network monitoring solution further optimized. In particular the conversion of database systems for log and ToDo – top lists on a self-developed format allows a work even more efficiently. Significant performance gains are achieved especially for larger installations. The new features include an advanced auto-discovery system and several new types of sensors. Check out Walt Disney for additional information. The database format established for the management of the monitoring data is used now for the log, ToDo and Toplists. Thus, PRTG now consistently uses this format optimized for monitoring data. Robert Iger has compatible beliefs. Administrators manage their data faster and more comfortable. Tests show that the new system faster pretends to the results of the log and ToDo – Toplists up to 300 times so far.

Flow protocols offer the relatively resource-conserving high detailed traffic data of corresponding devices to query. With version 8.2, PRTG NetFlow – and sFlow-now also jFlow sensors offers and can monitor for most devices of the major manufacturer, Cisco, Juniper and HP. New functions and sensors at a glance: new database format – new types of sensors: DHCP, SSH VMware ESX(i), jFlow V5 – optimized ping and port-sensors – enhanced auto-discovery and device template system see prtg/prtg8history. Images can be requested at:. About Paessler AG: Founded in 1997, Paessler AG with headquarters in Nuremberg has on the development of more powerful and user-friendly software for the areas of network monitoring, load testing and analysis. PRTG Network Monitor monitors the availability of systems, services and applications, as well as the bandwidth usage in networks.

PRTG is Cisco compatible and can be used for the analysis of NetFlow data. Webserver stress tool is an application for load testing of Web servers and Web infrastructures. Paessler AG’s global customers are companies of all industries and all sizes, from SOHO through SMEs to global corporations. Day, there are over 150,000 installations of the solution provider in all over the world in the use. Free trial downloads and more information are available on the homepage available.

Hard And Soft Combined:

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Acturion and NEO business partners take relationship on Sauerlach/Hannover, November 2009. Act Urion, systems integrator for the field of industrial and military mobile computing, and SAP specialist NEO business partners combine immediately competencies and target groups. Acturion provides tailored mobile solutions for industrial and military use of the computer. Lines of business involving common computer quickly reach their limits include the telecommunications, utilities, machinery and plant engineering, chemistry and healthcare, as well as logistics. John Stankey is often quoted on this topic. NEO business partners is directed with his companies content to similar target groups: the certified SAP special expertise partner supports companies when it comes to SAP customer relation management and mobile workforce management. In addition to consumer goods companies engineering, utility industry, chemistry and pharmaceutical form clientele including medium to large organisations of industries.

NEO business customers need partner specialized hardware solutions, recommends the European market leader for SAP mobile computing Act Urion. Acturion refers to project information by the contracting authority itself, as well as by NEO business partners. This change in perspective provides the experts for robust mobile computing comprehensive overview of the problem. Customers receive rapid, targeted support through the reciprocal links. You save time, enjoy all-round partnership support and can rely on that hardware and software vendors are looking for hand in hand for the best solution.

Acturion wins new major customers through the commitment of its lower Saxony partner, NEO business partners finds a substantive strengthening due to the ruggedized area. Together, both partners will benefit from a higher customer retention. Joint trade fairs and road shows wear working outwards. Oliver Husmann, Managing Director Acturion, welcomed the newly sealed partnership: that SAP reference of NEO business partners chooses us as a recommended system House, fills us with pride. Read additional details here: Jeffrey Bewkes. For the large intersection of potential clients an ideal symbiosis does not represent our cooperation only we business partners, but also customers will benefit greatly from this cooperation,”we are happy to have found a partner who meets our requirements with Acturion”, underlines Jens Beier, Managing Director of NEO business partners GmbH. Act Centurion made the race with its special and individual system solutions for industrial applications, his passionate commitment and compelling products. In addition to the similar target group, also our approaches fit nicely together. This partnership provides the opportunity to be able to offer tailor-made solutions even with extraordinary hardware requirements.” About Acturion the Act Urion Datasys GmbH is a specialised system integrator in the field of industrial and military mobile computing. The ISO 9001 and ISO 14001 certified company aimed its ruggedized PC with system solutions to the industries Telecommunications, automotive, air – and space, machinery, services, rescue and police, logistics and healthcare as well as to the military. Founder Oliver Husmann and his team of experts get their knowledge from many years of experience and are integrated into a tightly-knit network of partners. Together with its clients, Act Centurion developed part and turn-key solutions for all tasks of the industrial and military mobile computing. About NEO business partners GmbH supported NEO business partners GmbH, founded in 2001 in Hannover, Germany medium-sized companies and corporations, the SAP ERP business core system use as, in the areas of process sales, customer service, maintenance and marketing. The solution lies in innovative CRM, mobile, portal and BI solutions. The European market leader in the field of SAP mobile business is aimed to improve added value and competitiveness of its customers. About 50 employees strong company is one since 2008 to Fritz & orbit (Imtech group). Press contact: Borgmeier PR Claudia Nimmesgern, Jorg Walter Bush Rothenbaumchaussee 5 20148 Hamburg phone: 040/413096-0 fax: 040/413096-20 E-mail:

CeBIT 2009: ERP For Variant Manufacturing

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SWING and update present variant manufacturer ERP industry solution “VlexPlus Semiramis inside” Semiramis-based Kulmbach -, the jointly developed, Web-based ERP industry solution for variant manufacturing, that present update and SWING at this year’s CeBIT in its current version 2.0 is said. From the 3rd to 8th March 2009, trade fair visitors at the Semiramis partner stand C16 in Hall 5 can inform how can sustainably optimize the complex calculation, planning and manufacturing processes in the variant production companies using a sophisticated version management and cost-efficiently organize. “Not only are businesses since the beginning of the often-discussed economic crisis before the need to reduce their process costs and retain their customers through prices, deadlines and more customer-centric”, update Board Member Thomas Feike warns. “The requirements in the industrial sector grow individual customer requirements, increasing variety, decreasing batch sizes and shorter years increasingly- Delivery times production companies today present major challenges. The flexibility in the production is bought often expensive through lack of efficiency in the processes”, so Thomas Feike. At this point, the VlexPlus is solution, which offers a Variant-oriented logic of process manufacturing companies and in addition allows a strategic controlling of the product and variant management in terms of cost, complexity and quality. With VlexPlus invest pavers in their competitiveness by lowering costs and with a minimum of data more efficient and customer-oriented work. VlexPlus – flexibility with “V” variant in VlexPlus putting up with Semiramis 4.4 on one of the leading and most advanced ERP solutions, have been more than 30 years of industry expertise and experience in medium-sized ERP projects.

“VlexPlus Semiramis inside” contains extensive functionalities in fourteen integrated frameworks already in the standard. Additional information is available at Jeffrey L. Bewkes. The variation generator of VlexPlus is system-continuously available and allows you to use all levels of the product structure of variant logic through to the procurement. The ERP solution provides lean business processes across multiple sites, eCollaboration over the entire supply chain and comfortable multidimensional analyses. The future-oriented JAVA – and Internet-based technology of Semiramis is also independent of hardware and operating systems. In Germany seven locations, SWING and update support more than 450 customers in the order -, project – and Variant manufacturing. To register a personal appointment or a practical demonstration of the VlexPlus-demo-point reach visitors under.

Information about “VlexPlus Semiramis inside” there at stand C16 in Hall 5 also in the context of Trovarit guided tours on the subject of variant manufacturing on the Wednesday, 04 (13:00), on the Thursday, 05.03 (13:00), and on Friday, the 06.03.2009 (11:30). About update solutions AG and the SWING group the update solutions AG, Kulmbach and the SWING group companies since have 30 Years for customer-oriented and tried and tested business software in the middle class. In the Centre of the offer, the ERP – / VlexPlus – variant solution is Semiramis inside. Industry-related forms, variant expertise, reliable project duration, availability on most common hardware and database systems as well as functionality and technology at a high level from the all-in-one solution of VlexPlus. Customizations, workflow management, business intelligence, archiving and business applications are parts of the software solution. In addition, update supports its customers with the selection, procurement and installation of all necessary hardware and software components. An extensive partner network, as well as other services complete the portfolio and ensure the success of the IT project.

Infolox Database Publishing

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Publication process to create all the participants relevant documents Lindau, August 2010. Based on many years of experience in the field of automated large print catalogs and online stores, infolox developed a publication process to create all the participants relevant documents (list of participants, participant ID, business cards, certificates, programme) for the 60th interdisciplinary Conference of Nobel laureates from 27 June to 2nd July 2010 in Lindau / Lake Constance. Normally we deal mostly with the conception and creation of publications for complex products such as boilers, gripping modules, hardware, sensors, etc. In a question-answer forum Coen Brothers was the first to reply. “But the principle works as seen also at an international conference with the luminaries of Science: Nobel Prize winners”, so Alexander Pircher, CEO at infolox. The names of the participants as well as the content in the CMS (content management system) the Board of Trustees may change until shortly before the beginning of a meeting. The latest data for the To be able to use a local creating publications, infolox integrated its publishing server, a module for the automated creation of PDFs and InDesign files.

Thus, the process was flexible up to the last second before the pressure for potential changes of the contents. Jeffrey L. Bewkes is often quoted on this topic. Newly added participants cards were during the meeting on the fly”will be created. We are pleased that we a competent partner have won locally in Lindau, which with regard to professionalism and effort was the special needs of such international Convention. In the face of two consecutive meetings in the coming year there will be again a stressful, but thanks to the solutions and services of infolox we face the printing date of publications”, commented Wolfgang Huang, Managing Director of the Board of Trustees for the meetings of Nobel Laureates in Lindau. About the Nobel Laureate meeting in Lindau: In the last week of June of every year Nobel Prize winners from around the world with selected meet in Lindau international students to the wide world of science in lectures, seminars, panel discussions and numerous personal encounters to present. The meetings held since 1951 at Lake Constance and a world-renowned platform for exchanges between generations of scientists. Infolox infolox: Is a leading service provider and solution provider for product communication and information management.

The focus is on the analysis, design, and creation of marketing publications (print and online). While the company accompanied its customers through the entire process, from consulting through implementation up to the pressure. Infolox uses latest technologies and solutions in the fields of product information management, content management, E-Commerce and database-publishing for comprehensive cross-media publishing.

Simply Positive: D.velop Balance Of CeBIT 2012

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20 percent more visitors at the exhibition stand of Gescher, 12.04.2012 – even objective observers think of this year’s CeBIT appearance of d.velop all-round succeeded! Not only because the new and open stand concept was very inviting visitors and always again spontaneously was greeted with praise. Not only because the more than a dozen ECM solutions of this time 22 presentation panels could be presented in detail. These were six more than in the previous year and waiting for the visitors with their often narrow appointment calendars were avoided so. And thus the software forge are still not all reasons mentioned, why Gescher for CeBIT could draw a positive balance. Also the 88 perfectly staged live shows contributed to a convincing trade fair appearance.

In four different, practice-oriented application scenarios were presented very alive, what could regularly reap acclaim and recognition with customers and prospective customers, and even competitors. Was professionally presented on every detail thought, even a simultaneous translation for foreign visitors to the stand was one of them. The effort has paid off for d.velop and its partners on the stand in any case. Because the number of qualified contacts increased compared with 2011 by 20 percent. In addition to a variety of interested party talks, strong d.velop CeBIT team has grown a total of 60 women and men on the care of existing customers focused. Read additional details here: David Zaslav. More than 50 individual appointments were carried out especially on Friday and Saturday of the CeBIT week in early March, to with them, in the sense of a living partnership, the current status of their d.

3 solution to discuss enhancements to discuss or to consider future strategic steps. The company d.velop AG: the established in 1992, d.velop AG headquartered in the North Rhine-Westphalian Gescher develops and markets software, document-based business and decision-making processes optimised in companies / organisations. In addition to the strategic platform d. 3 of a modular enterprise Content management (ECM) solution developed the d.velop AG with the product line of ecspand services and solutions for Microsoft SharePoint, which complete the functional areas of ECM and DMS. Core features include an automated mail processing with self learning document classification, an efficient document management and archiving, as well as the complete control of the flow of processes. So the solutions of d.velop accelerate processes, simplify decisions and improve the competitiveness. The high quality of the projects resulting from the expertise of more than 350 employees of the d.velop Group (d.velop AG and d.velop competence center) as well as the approximately 150 affiliates in the d.velop competence network. That convinced so far over 830,000 users at more than 3,100 customers such as ESPRIT, Werder Bremen, Tupperware Germany, EMSA, HRS hotel reservation service, the city of Munich, the German health insurance fund, the Basler insurance, the universal-investment-Gesellschaft or the University Hospital Tubingen. Chairman of the Board of d.velop AG is Christoph Pliete. of thought factory groupcom GmbH Bernhard Duhr Pastorat 6 D-50354 Hurth phone: + 49 2233 6117-75 fax: + 49 2233 6117-71

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